FAQs

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FAQ
What is Forte Pure Audio?
Forte Pure Audio offers industry-leading live streaming audio quality, allowing you to hear your teacher's/student's instruments better than any other video conferencing platform.

Our audio streaming settings are tested and developed by the world’s top music teachers. Say goodbye to unwanted compression, filters, or auto gain, and say hello to dynamics, clear articulations, and tone colors.

Forte Pure Audio improves the audio for any hardware setup. If you would like help with more advanced hardware configurations (USB mics, mic placement, etc.), email us at help@fortelessons.com. We’re here to help.
What is the best hardware setup for a lesson on Forte?
Forte can be used on any laptop or desktop computer and iPad

To take a lesson on Forte on a laptop or desktop computer, you must log in using the Chrome browser. If you do not have Chrome, you can download it here for free here.

To take a lesson using Forte on an iPad, you must log in using the Safari browser which is pre-installed on every iPad.

Forte does not require any specific microphone or webcam, but the use of higher quality equipment will improve the experience for both the student and teacher. Consider using an external USB microphone and a high-definition webcam during your lessons. You can read more about external microphones in one of our blog posts here.
Do I need to download any software to use Forte?
Forte runs entirely in your browser. No other software is needed. To take a lesson on Forte on a laptop or desktop computer, you must log in using the Chrome browser. If you do not have Chrome, you can download it for free here.

To use Forte on iPad, you must use the Safari browser.
How do I ensure the best audio experience on Forte?
Forte works with any speakers, microphones, or headphones, including those built into your computer. For the best experience, we suggest using the highest quality external microphone and speakers/headphones that are available to you. You can read more about external microphones in our blog here.

If you have multiple cameras or microphones, you can toggle between them using the Settings button in the lower right corner of the in-lesson window.

We also recommend:

A strong and steady internet connection (minimum download speed of 50 mbps and upload speed of 10 mbps). You can use fast.com or speedtest.net to test your internet connection.
Experimenting with different microphone placements to find one that works best for you and your instrument.


If you need more help or would like specific guidance with your Forte audio setup, please email us at help@fortelessons.com.
How do I ensure the best video experience on Forte?
Forte will work with any webcam, including the one built into your computer. For the best experience, we suggest using a high-definition webcam. If you have multiple cameras, you can toggle between them using the Settings button in the lower right corner of the in-lesson window.

We also recommend:

A strong and steady internet connection (minimum download speed of 50 mbps and upload speed of 10 mbps). You can use fast.com or speedtest.net to test your internet connection.
Experimenting with different camera placements to find one that works best for you and your instrument.


If you need more help or would like guidance with your camera setup, please email us at help@fortelessons.com.
Can I switch between cameras and/or microphones during a lesson?
You can toggle between cameras and microphones via the Settings button in the lower right corner of the in-lesson window. You can also use your iPhone as a second, simultaneous camera. Click here to learn more.
How can I improve my signal strength?
The most common signal strength issue is due to the router being blocked by another object. If your router is near other electronics, or if there is another object (small or large, including floors and walls) between you and the router, try moving it to avoid connection disruptions. Sitting closer to your router always helps, and plugging your computer directly into your router via an ethernet cable is always the best option.

You can use fast.com or speedtest.net to test your internet connection.
If I accidentally leave the lesson, can I come back in?
You can join, leave and rejoin as often as you like. If you leave and are unable to re-enter the lesson, try performing a hard refresh within your browser.

Hard refresh key commands:
Mac: Shift + command + R
PC: Ctrl + F5
iPad: Close the Safari tab where you were accessing Forte. Tap the browser tab icon in the upper right corner of the screen, tap the X in the upper left corner, then open a new tab to access Forte. Simply closing the Safari app will not do the trick. Read more here.
How can I share sheet music or other media with my student/teacher during the lesson?
If you want to share sheet music or other materials, open the file you wish to share on your computer’s desktop using the application you would normally use (Preview, Adobe, Word, etc.). Then, return to Forte and click the screen sharing button at the bottom of the in-lesson window. Finally, select the application window or Chrome tab you wish to share.

The platform’s screen share feature is optimized for sharing portrait-oriented documents, like sheet music. While sharing a screen in Forte, you can adjust the size of the application window on your computer’s desktop in order to optimize the view in Forte for your student/teacher.

Unfortunately, you can not screen share to or from an iPad yet. We are working on that functionality and hope to offer it in the near future.
Can I highlight, annotate, or markup the score I am screen sharing?
All markings and adjustments you make in the application window or Chrome tab you are sharing will be visible to your teacher/student as you make them.
Can I share files for download with my student/teacher during the lesson?
Using the chat function, you can use the attachment button or simply drag any file into the chat window to share it with your teacher/student.

Your chats from the time when you enter the lesson to the time you leave will be automatically downloaded to a PDF file in your computer’s automatic download folder once you click the “End Call” button.

Also, remember that the My Resources page in your account profile is a great way to make files like music clips, video clips, and pdfs available to your students between lessons.
From whom can I take a lesson?
For now, student accounts are matched to one teacher only. Each student account can only connect to one teacher’s online studio. If you would like to take lessons with more than one teacher, you need to create a separate account with each teacher.
Can I take notes during the lesson and share them with my student?
1. Yes! The Shared Notepad ✐ feature allows you to take notes with your student on a shared Google Doc that updates in real-time.
2. Your students can access your Shared Notepad at any time during a lesson by clicking on the pencil (✐) icon on the in-lesson toolbar.
3. Outside of the in-lesson experience, your students can access their Shared Notepad with you from your Teacher Profile.
4. You can access your Shared Notepad with any of your students under the My Students tab.
5. You can include musical notation within your Shared Notepad (see next FAQ).
How can I share music notation in my Shared Notebook ✐?
1. Flat.io can be used to add musical notation to your Shared Notepad ✐.
2. To utilize Flat.io, select the Add-ons drop-down menu at the top of your Shared Notepad.
3. Select “Get add-ons” and search for Flat.io.
4. Download Flat.io.
5. Whenever you would like to add notation you simply select the Add-ons menu again and then choose Flat.io.
6. Entering notes with Flat.io is similar to the Sibelius or MuseScore musical notation input systems.
What kind of content can I share in my Teacher Profile?
1. This is the section where your student can learn about you, hear you play through links to Apple Music and Spotify and see you perform with links to your YouTube channel.
2. The teacher resource section is a powerful tool to help you reach your students most effectively. Anything you post in the resource section will be available to all of your students.
3. You can also upload any books, exercises, orchestra parts, sound files, photos, articles or anything else you want to make available to all of your students. Students can access this shared folder from their teacher’s profile page at all times.
4. Please be careful to abide by all domestic and international copyright laws.

Don't see the answer to your question? Shoot us an email at help@fortelessons.com